Tuesday, December 11, 2007

Phone Tag

Me to Rogers.com: I'd like to cancel my wireless account when the contract expires in 5 days
Rogers.com to me: Name and Password please.
Me to Rogers.com: Paul Madsen & XXXX
Rogers.com to me: Thank you, now for cancellations I have to send you to Customer Service.
Me to Rogers.com: OK

phone redirect

Me to Rogers.com: I'd like to cancel my wireless account when the contract expires in 5 days.
Rogers.com to me: Name and Password please.
Me to Rogers.com: Paul Madsen & XXXX
Rogers.com to me: Thank you, now for cancellation of bundled accounts, I have to send you to Customer Service for Consolidated Accounts.
Me to Rogers.com: Sigh. OK

phone redirect

Me to Rogers.com: I'd like to cancel my wireless account when the contract expires in 5 days.
Rogers.com to me: Name and Password please.
Me to Rogers.com: Paul Madsen & XXXX
Rogers.com to me: Thank you, now I'm sorry to hear you are canceling your account. Do you mind telling me why?
Me to Rogers.com: (stunned silence)

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