Saturday, July 28, 2007

Redirect protocol & Usability

Sequence

1) User joins ticket queue at London's Victoria Coach Station
.
.
2) User directed to ticket booth #14
3) User requests service to Oxford
4) Ticket booth #14 requests payment
5) User presents credit card payment token
.
.
6) Unable to directly process token, ticket booth #14 redirects User to ticket booth #8
7) User presents credit card payment token to ticket booth #8
8) Ticket booth #8 processes credit card payment token, returns receipt token to User
9) Ticket booth #8 redirects User to ticket booth #14
10) User presents receipt token to ticket booth #14
11) Ticket booth #14 returns 'You can ride to Oxford' token to User
12) User exits, looking for nearest pub

1 comment:

Mark said...

Not quite as involved as shopping at the camera store B&H photo in NYC, where if one decides to buy a camera, it travels by conveyor basket to the pickup area while the purchaser must first go to the payment area.

picture