I was orderling internet service the other day. As I was selecting the plan options, a new browser frame appeared, with a hello from 'Sara' asking if I needed help.
For the initial part of our conversation, I honestly couldn't tell if Sara was human or scripted.
Maybe Sara's conversations are all this stilted.
She definitely had her eyes firmly set on the 'Proceed to Checkout' goal.
Separately, what do I care if she didn't want to friend me on Facebook? Her loss right?